COMPLAINTS

When receiving your shipment, please inspect your package in the presence of the courier. If there are visible signs of damage (torn parts or dents), you should not accept the package. In that case, please call us at +381 61 5030 595 or email us with your details (name, surname, telephone number) at info@nudeandrude.rs and specify the reason why you refused the delivery. We will contact you shortly with further instructions.

If you have received the shipment and discovered, upon opening the package, that the delivered goods do not match those ordered or that the details on the invoice are incorrect, please contact us within 24 hours of receipt of the package at  +381 61 5030 595 or email us with your details (name, surname, telephone number) at info@nudeandrude.rs and describe the problem. We will respond by post or email as soon as possible, in any case no later than 8 days from receipt of the complaint, and inform you on further steps. Complaints are to be resolved within the period of 14 days of receipt thereof. 

If non-conformities appear in the sense of the provisions of the Consumer Protection Act on the purchased product, please inform us at info@nudeandrude.rs or by contact phone .+381 61 5030 595

In the case of returning the goods to the buyer who previously paid the goods to the courier, ie. cash on delivery, the costs of returning the goods are not borne by NK Fit & Beauty LLC but the cost falls on the customer.

NOTE: By clicking on the COMPLETE PURCHASE button and confirming the order, you agree to the Terms of complaint.

Right Of Withdrawal / Refund

Dear Buyers, please be informed that according to the Law on Consumer Protection (Official Gazette of the Republic of Serbia No. 62/2014), online shopping through our website www.nudeandrude.rs is considered distance selling.

In the case of distance selling, the Law provides for the right of the Buyer, who is considered the Consumer (i.e. a natural person who purchases a product for her/his individual needs, rather than for conducting a professional activity), to cancel the purchase contract within 14 days of delivery of the product. When canceling the order, the Buyer may, but is not obliged to, state the reason for cancellation.

The Contract Cancellation Form/Statement produces legal effects as of the day it was sent to the Trader.

You can download the Contract Cancellation Form/Statement here. After fulfilling the form, it‘s necessary to send it scanned to info@nudeandrude.rs.

In the case of canceling the contract, the Consumer is entitled to a refund or exchange for another product. The price amount will be returned to the Buyer upon receipt of the product and after we have confirmed that the product is not damaged or defective.

The Buyer is obliged to return the product without delay, and no later than 14 days after she/he sent the Cancellation Form. It is not possible to return the product upon expiry of the period of 14 days from the day the Cancellation Form was sent.

The goods are to be returned in a proper condition, unused, in their original package, and accompanied by the invoice/dispatch note the Buyer received with the order.

Upon receipt of the product, it will be determined whether the product is in the proper condition and unused. The Buyer is responsible for any defects or damage to the product caused by improper handling; specifically, the Buyer is solely responsible for any reduced value of the goods caused by improper handling of the product, i.e. by handling the product in a manner exceeding what is necessary to determine its nature, properties and functionality. If it is established that there is a defect or damage to the product for which the Buyer is responsible, we will not be able to refund the purchase price and the product will be resent to the Buyer at the Buyer’s expense.

The Trader is obliged to refund the amount paid by the Buyer under the contract without delay, and no later than 14 days after receiving the Cancellation Statement and upon return of the product.

Return and refund costs will be borne by the Buyer, except in cases where the Buyer has received a defective or wrong item.

In case of returns or refunds concerning the goods paid for by the Buyer with a payment card, in whole or in part and regardless of the reason for return, the nudeandrude.rs is obliged to effect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. This means that at the Seller’s request the relevant bank will conduct the refund to the bank account of the card holder.

 

Yours nude&rude.